Payment & Delivery
After payment in full has been received for the goods, delivery and insurance, we shall try our best to have the goods delivered to you within the estimated time of delivery (although please allow up to a maximum of 30 days for delivery).
Damaged Goods
Before signing for or taking receipt of any damaged goods, please take photographic proof that it was damaged before you received it.
Please report any damage or loss immediately to both: a) the courier representative / company, and b) to XLNT PC Parts Ltd by sending an e-mail to: info@xlntpcparts
Order cancellation & returns
You may cancel your order at any time after placing it and return it up to 14 days after it is delivered to you.
To cancel or return your order, please send an e-mail to: info@xlntpcparts
If the goods have been received by you:
- We will supply you with a return delivery label for our carrier which will cover carriage, tracking and insurance.
- If the goods were faulty when you received them, we will pay for the cost of the return of the order. If you return the order for any other reason than this, you will have to pay for the cost of the return.
- You must return the goods to us at the address given on the issued returns label, and they must be returned to us in full
- You must take reasonable care of the goods (including reusable packaging, manuals etc) to ensure they are not damaged before or during transit
- We will charge you the direct costs to us of recovering any goods supplied by us if you fail to return the goods to us.
We reserve the right to cancel your order at any time before the goods are dispatched by giving notice to you. We shall return any related payment promptly, and we shall not be liable for any loss or damage arising from any such cancellation.
Refunds
Refunds shall be issued within 14 days after receiving the return of your order.
A deduction may be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. (The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.)